Advisory healthcare services

We work with healthcare organisations to help them adapt to their constantly changing and increasingly complex operating environments. We help our clients by delivering meaningful and commercially focused business advice, to assist them in integrating business operations, enhancing performance, increasing efficiency, reducing costs, improving management and control and addressing crises and threats.

How we can help you

Strategy, policy and economics

The strategic positioning of healthcare organisations can either secure or threaten the futures of such organisations. Changing regulation, technological advances and increasing demand for services all combine to challenge the foundations of existing healthcare organisations.

We assist clients by providing the following services:

  • Policy development, strategic and business planning
  • Feasibility and business case assessments
  • KPI design and performance monitoring
  • Multidimensional benchmarking
  • Market research
  • Patient and staff satisfaction surveys

Organisational change

Healthcare organisations are constantly faced with changing processes, resources and personnel. We provide seamless support from strategy development through to implementation planning and delivering on change.

We assist clients by providing the following services:

  • Organisational/departmental design and change strategy
  • Human resource strategy and management
  • Human resource shared services and outsourcing advice
  • Coaching, learning and development
  • Reward/pay, pensions and benefits
  • Executive recruitment resourcing

Operational effectiveness

Healthcare organisations are constantly looking to increase efficiency and improve performance. They turn to us in order to challenge their existing processes, activities and thinking and to gain insights into practices being adopted by best-in-class health organisations.

We assist clients by providing the following services:

  • Performance improvement and cost reduction
  • Revenue cycle efficiency/revenue optimisation
  • Business process and control reviews
  • Shared services and outsourcing advice
  • Programme management and project office support

Governance risk and compliance

We work with healthcare organisations in building proactive and forward looking governance, risk and compliance programmes.

We assist clients by providing the following services:

  • Corporate governance reviews
  • Risk management policy development
  • Internal control reviews
  • Business continuity planning advice

Information technology and security

IT has become critical to the operations and competitiveness of healthcare organisations. However, healthcare senior executives are under constant pressure to reduce spending on IT and to optimise the use of IT to maximise its value.

We assist clients by providing the following services:

  • Aligning IT to the strategy of the organisation
  • System and vendor selection
  • IT strategy and e-health/single patient record
  • IT project management
  • Information security advice and review
  • Management information design

Data quality

IT systems are only as effective as your ability to use the data that flows through them. A trusted and reliable flow of data and information in the form of business knowledge and insight has become critical to the operations and competitiveness of healthcare organisations.

We assist clients by providing the following services:

  • Review of data quality standards
  • Healthcare clinical records management
  • Data protection advice
  • Clinical coding

Corporate finance and transactions

Success in adding value to transactions stems from our understanding of the healthcare industry.

We assist clients by providing the following services:

  • Advice in respect of transactions including mergers, acquisitions and disposals and in relation to the raising of finance
  • PPP advice
  • Due diligence (financial and operational)
  • Post deal integration
  • Business recovery and turnaround
  • Valuations of existing hospital operations
  • Identifying and realising financial and operation performance improvement opportunities

Co-sourced / outsourced internal audit

We can provide either partial or full outsourcing of a company's existing Internal Audit function in order to improve the effectiveness of the internal controls on an ongoing basis.

We assist clients by providing the following services:

  • Full outsource - we are engaged to complete all planning, execution and reporting in line with the annual Internal Audit plan for a nominated period of time
  • Co-sourcing - we provide resources on an ongoing basis to work with client staff to complete the annual plan
  • Specialists review - we benchmark clients’ Internal Audit functions against best practice and or their peers
  • Temporary support - we provide resources to cover temporary vacancies in clients’ Internal Audit departments