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Digital Fitness FAQs

Welcome to the Digital Fitness app. While using this application for the first time, there may be some common questions that can be easily remediated. Please follow the below instructions if you are experiencing application access or password issues in the Digital Fitness app.

A photograph of a woman's hands holding a smartphone while using the Digital Fitness app.

"Invalid email and/or password" (1011) error message

There are several reasons you may experience this issue. The most common reason is the account hasn’t been verified via the account activation email. When an account is created, it must be verified within 15 minutes via the account activation email before you can sign in, even if your credentials are correct.

To reset your password, access the “Reset password” option which can be found on the “Log in now” screen. Resetting your password also verifies and activates your account. Be sure to click the link in the "password reset" confirmation email in order to complete the process and update your password.

“I am receiving an error message that there is already an account associated with my email address.”

It is possible that the account registration process was not completed, or you had access to a different PwC service sometime in the past, and the app's user authentication system already recognises your email address. If you are receiving this error, please follow the password reset flow in order to access the Digital Fitness app. 

Access the “Reset password” option which can be found on the “Log in now” screen. This also verifies and activates your account. Be sure to click the link in the "password reset" confirmation email to complete the process. If you are unable to reset your password via the app, you may do so by accessing this portal. Please note that this will reset your password for the Digital Fitness app and any other PwC systems you currently use.

Do you have a complete list of which topics are covered by the app? 

Yes, the following subjects are included:

  • Drones
  • Enabling innovation
  • Financial technology
  • Future of energy
  • Gig economy
  • Healthcare technology
  • Industry 4.0
  • Intelligent apps
  • Internet of Things (IoT)
  • Learning in a digital world
  • Location services
  • Machine Learning
  • Mobile technology
  • Net Neutrality
  • Omni3D printing
  • Agile project delivery
  • Analytics & insights
  • Artificial Intelligence (AI)
  • Augmented Reality
  • Autonomous vehicles
  • Biometrics
  • Biotech
  • Blockchain
  • Cloud computing
  • Cool things to know
  • Cryptocurrency
  • Customer experience
  • Customer research
  • Cybersecurity
  • Data modeling & collection
  • Design thinking
  • Digital assistants
  • Digital business strategy
  • Digital culture
  • Digital disruption
  • Digital entertainment
  • Digital in the executive office
  • Digital marketing
  • Digital myths
  • Digital regulations & privacy
  • Digital terms you should know
  • Digital transformation
  • Digital workforce
  • channel experiences
  • Open Source
  • Quantum computing
  • Robotic Process Automation (RPA)
  • Robotics
  • Smart Homes
  • Smart cities
  • Social Media
  • Social good
  • Storytelling
  • Tech in developing countries
  • The changing face of retail
  • Trust in the digital age
  • Video gaming
  • Virtual reality
  • Wearables

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Which content partners have been included in the app?

The app has content from a full range of resources, including:

  • The Economist
  • BadAss Agile
  • TED
  • MIT Tech Review
  • FastCompany
  • Global Web Index
  • Futurism
  • PwC including Strategy + Business
  • CDC (Do not use GOV logos only text)
  • OSHA
  • US Department of Health and Human Services
  • US Department of Agriculture
  • US Department of Education

How do I access the Digital Fitness?

For Apple or Android users, use the instructions below:

  • Download the ‘Digital Fitness’ application from the Apple app store for iOS devices or Play Store for Android devices.
  • Select “Create account”.
  • Follow the prompts to fill out your details, create a password, and complete your registration.
  •  An activation request will be emailed to you (if you can’t see the email it may be in your ‘junk’ folder). Enter the six-digit code in the app to verify your account.
  • Confirm your details and then follow the prompts to work on your Digital Fitness.

App latencies, freezing, and/or "We're experiencing issues completing your request" error message

This typically happens when there are connectivity issues (latencies). It usually does not indicate an issue with the app. Trying the action again typically resolves the problem.

Try the steps below if you are encountering significant latency issues.

  • Force close the app (not just send it to the background), re-open and try again. 
  • Ensure a good network connection.
  • Check for system/software updates on your device.
  • Confirm that Cellular Data is enabled for Digital Fitness in the Settings on your device.
  • If on WiFi, turn off WiFi and try again. 
  • If connected via a mobile hotspot, turn it off and connect via LTE/cellular, and try again.
  • If on LTE/cellular, toggle it off then back on and try again.

"Authorisation Required" error message when attempting to reset password

Clicking the password reset button multiple times in a row may result in this error. When a password reset request is made, it must be validated via the password reset email. Each password reset link is unique, so the token embedded in the password reset link is invalidated if/when you initiate another password reset request.

Are there options for me to use the Digital Fitness on a laptop?

The Digital Fitness is available on both Android and Apple devices, but not via desktop. Learning content and user experience have all been optimised to help users learn wherever they are in order to help support the idea of digital transformation. You can download the app on both personal and company mobile devices.

App Link:

When and why does my session expire?

Access tokens for logins are good for 14 days, before requiring you to log in again. In addition, if you sign out, the access token is invalidated, and you will need to sign in again.

The intent of session expiration is to lessen the chance of an unauthorised person using your session to access the information contained on your application.

Completed learning content issues

It may take a few seconds to refresh the fitness status on the home page after consuming content. For any artifacts you can read, if you are viewing it for more than 30 seconds it will be marked as completed when you close the artifact or navigate away from it. For videos and podcasts, they must be watched to the (complete) end before they are marked as completed.

Please note that fitness plans are refreshed weekly, and Sunday starts a new week. The Fitness Plan is refreshed when you log in for the first time after the start of the calendar week (Sunday, 12:00 AM UTC). Artifacts that were completed in prior weeks are still "completed," but will not be a part of the current week's fitness plan. If you browse the Library for the artifacts that were previously completed, you should see that those items are marked as completed.

Contact us

Joe Tynan

Partner, PwC Ireland (Republic of)

Tel: +353 1 792 6399

Ken Tyrrell

Partner, PwC Ireland (Republic of)

Ellen Hickey

Senior Manager, PwC Ireland (Republic of)

Tel: +353 1 792 7380

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