We run and optimise your functions to continuously improve and deliver sustained outcomes.
Organisations face unprecedented operational challenges as they prepare to deliver ambitious transformation and growth plans. Using our managed services, you can trust us to run your operations while you focus on your goals. We combine the best sector and domain expertise with data-led insight and technology tools to provide end-to-end managed services, from strategy to delivery. From understanding your business to integrating the right technology, we work with your people to develop your in-house capabilities for the long-term. We act as one team, delivering together for you and your ambitions.
Client priorities
From addressing immediate skills gaps to transforming their organisations for the long-term, business leaders face numerous challenges in an increasingly volatile landscape.
- Future-fit corporate services
- Resilience, risk and compliance
- Value-driven supply chain
- Optimising customer experience
Future-fit corporate services
Business leaders are increasingly prioritising the need to focus on core operations while ensuring that non-core functions are efficiently managed. The goal is to transform and streamline various aspects, such as change management, compliance and risk testing, finance, human resources, legal matters, supply chain operations, tax services, and workforce management. Achieving this balance is crucial for enhancing overall efficiency and maintaining a competitive edge.
Resilience, risk and compliance
In today’s regulatory environment, ensuring resilience, managing risk and maintaining compliance are top priorities for business leaders. These elements are vital for gaining better visibility, adhering to regulations, and avoiding potential fines. Effective management in areas such as change adaptation, compliance and risk testing, cybersecurity, financial crime compliance, legal solutions, and tax compliance is essential for safeguarding the organisation’s integrity and operational continuity.
Value-driven supply chain
Leaders are focused on creating a value-driven digital supply chain that enhances efficiency and reduces costs. The priority is to manage the entire commercial lifecycle effectively, from procurement and contract management to category management and supplier relationships. Strategic supply chain planning and management are essential for staying resilient and competitive in a rapidly changing market.
Optimising customer experience
Optimising the customer experience has become a primary concern for business leaders who aim to drive consistent and positive outcomes for both customers and consumers. The focus is on integrating core customer management with market-managed services to enhance value. Priorities include improving claims management, commercial optimisation, customer contact management, customer experience insights, and service transformation. Additionally, grants and fund management, marketing, product and service innovation, and sales and performance management are critical areas for delivering exceptional customer experiences.
Our managed services
- Application evolution
- Capital projects and infrastructure
- Cloud operations
- Customer
- Cyber
- Data, analytics and insights
- Enterprise risk and controls monitoring
- Finance
- Financial crime compliance
- Human resources
- Legal
- Procurement and supply chain
- Tax
- Transformation
Application evolution
Our application evolution managed service offers comprehensive support for your critical business applications, including SAP, Oracle, Salesforce, Workday, Guidewire, ServiceNow and Microsoft platforms. We ensure optimal performance through continuous application management and evolution, robust security and controls monitoring, and advanced automation. Our service also includes Testing as a Service (TaaS), providing rigorous testing processes to maintain application integrity and performance.
Capital projects and infrastructure
Our capital projects and infrastructure managed services provide expert support throughout the lifecycle of your capital projects. Our services ensure efficient project management, risk mitigation and optimised performance for your infrastructure initiatives. We leverage industry-leading practices and technologies to deliver value at every stage, from planning and execution to monitoring and completion.
Cloud operations
Our cloud operations managed services provide end-to-end support for your cloud journey. We offer cloud migration services and comprehensive cloud operations management across data, hybrid and multi-cloud environments. We manage your infrastructure, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), on-premises, hybrid and multi-cloud operations. Our services also encompass cloud-native app development and automation, cloud security and cloud optimisation services. Additionally, we provide digital workplace services and cloud-native application maintenance and management to ensure seamless operations.
Customer
Effective customer management is a top priority for improving client satisfaction and operational efficiency. Our services include debt management operations, claims management, and complaints/customer contact management, all designed to enhance the customer experience.
Cyber
In the digital age, securing your organisation against cyber threats is critical. Our cyber managed services focus on threat detection and response, vulnerability management, high-volume security testing, forensics and analytics, managed identity governance, and cloud security posture management. These services ensure robust protection and risk mitigation.
Data, analytics and insights
Harnessing data and digital technologies is essential for informed decision-making. Our services provide analytics and insights, data factory capabilities, reporting, 5G and edge computing solutions, and environmental, social, and governance (ESG) management to drive your business forward.
Enterprise risk and controls monitoring
Compliance and risk management are paramount for maintaining regulatory standards and operational resilience. Our services encompass risk and controls execution testing, including Sarbanes-Oxley (SOX) compliance, supply chain and third-party risk management, operational resilience, internal audits and compliance report management.
Finance
Optimising financial operations is crucial for sustaining business growth. Our finance managed services cover finance and accounting, financial planning and analysis, treasury management, lease accounting, next-gen costing, actuarial services, and the preparation of annual statutory financial statements to streamline your financial processes.
Financial crime compliance
Mitigating financial crime risks is vital for protecting your business integrity. Our services include anti-money laundering (AML), know your customer (KYC), customer lifecycle management (CLM), and fraud transaction monitoring, ensuring comprehensive compliance and risk management.
Human resources
Our human resources managed services simplify and streamline your HR operations. Our comprehensive offerings include payroll services to ensure timely and accurate employee compensation, immigration support to manage global workforce mobility, and a range of workforce and human resources services designed to optimise your HR functions.
Legal
Navigating legal complexities requires effective management of privacy, contracts, entities and regulatory matters. Our managed legal services provide robust support in these areas, including claims management, to ensure your business operates within legal frameworks.
Procurement and supply chain
Efficient supply chain management is essential for operational success. Our services focus on commercial and procurement management, ensuring that your supply chain processes are optimised and cost-effective, supporting your business objectives.
Tax
Managing tax obligations efficiently is a priority for maintaining financial health. Our tax managed services include insourced tax solutions, fund tax compliance, customs tax services, indirect tax services, and comprehensive tax reporting to keep your business compliant and financially sound.
Transformation
Business leaders prioritise effective change management to ensure smooth transitions during organisational changes. Our services include project management and business analysis, focusing on people-centred change to support your team through transformations and drive successful outcomes.
Visit our Cyber Managed Services Centre
Our trusted experts will create tailor-made solutions to help you achieve operational efficiency and strategic growth. We will guide you from consultation to implementation and beyond, using cutting-edge technology and unparalleled expertise to optimise performance and create value.
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