Managed Services

We run and optimise your functions to continuously improve and deliver sustained outcomes.

Organisations face unprecedented operational challenges as they prepare to deliver ambitious transformation and growth plans. Using our managed services, you can trust us to run your operations while you focus on your goals. We combine the best sector and domain expertise with data-led insight and technology tools to provide end-to-end managed services, from strategy to delivery. From understanding your business to integrating the right technology, we work with your people to develop your in-house capabilities for the long-term. We act as one team, delivering together for you and your ambitions.

Client priorities

From addressing immediate skills gaps to transforming your organisation for the long-term, business leaders are grappling with a host of challenges in an increasingly volatile landscape.

Running future-fit corporate services

We can transform and manage your non-core business functions, allowing you to focus on core business operations.

Future-fit corporate managed services include:

  • Change as a service
  • Compliance and risk testing as a service
  • Finance as a service
  • Human resources as a service
  • Legal business solutions as a service
  • Supply chain and operations as a service
  • Tax as a service
  • Workforce managed services

Managing resilience, risk and compliance

We can manage your risk, compliance and resilience functions to ensure better visibility, regulation and avoidance of fines.

Resilience, risk and compliance managed services include:

  • Change as a service
  • Compliance and risk testing as a service
  • Cyber as a service
  • Financial crime compliance as a service
  • Legal business solutions as a service
  • Tax compliance as a service

Managing a value-driven supply chain

We can manage your digital supply chain to ensure that your processes are efficient and cost-effective. Our services cover the entire commercial lifecycle, including procurement, contract management, category management, supplier relationship management, supply chain planning, and supply chain management. We will deliver optimised processes that help you remain resilient and competitive.

Value driven supply chain managed services include:

  • Category management as a service
  • Contract and supplier management as a service
  • Operations and productivity as a service
  • Procurement as a service
  • Supply chain management as a service

Optimising customer experience

This service combines our core customer management and operations services with market-managed services. We design, scale, transform and run customer offerings to drive consistent outcomes for both customers and consumers, resulting in value for your business.

Optimised customer experience managed services include:

  • Claims management as a service
  • Commercial optimisation as a service
  • Customer contact management as a service
  • Customer experience and insight as a service
  • Grants and fund management as a service
  • Marketing as a service
  • Product and service innovation as a service
  • Sales and performance management as a service
  • Service transformation as a service

Our managed services

Change Management Services

  • Project management as a service
  • Business analysis and people-centred change as a service

Compliance and Risk Testing Services

  • Risk and controls execution testing, including Sarbanes-Oxley (SOX) compliance
  • Supply chain and third-party risk and resilience
  • Operational resilience as a managed service
  • Internal audit as a managed service
  • Compliance report management and exchange

Customer Managed Services

  • Debt management operations
  • Claims management
  • Complaints/customer contact management

Cyber Managed Services

  • Threat detection and response
  • Vulnerability management
  • High-volume security testing
  • Forensics and analytics
  • Managed identity governance
  • Managed privileged access
  • Managed risk reporting
  • Managed risk assessment
  • Data trust as a service
  • Managed cloud security posture management (CSPM)
  • Cloud infrastructure entitlement management (CIEM)
  • Attack surface management

Digital and Analytics Managed Services

  • Analytics and insights as a service
  • Data factory
  • Reporting as a service
  • 5G and edge computing as a service
  • Environmental, social and governance (ESG) as a service

Finance Managed Services

  • Finance and accounting services
  • Finance operations
  • Financial planning and analysis
  • Treasury as a service
  • Lease accounting services
  • Next-gen costing
  • Actuarial services
  • Preparation of annual statutory financial statements

Financial Crime Compliance Services

  • Financial crime compliance — anti-money laundering (AML), know your customer (KYC) and customer lifecycle management (CLM)
  • Fraud transaction monitoring — investigation of alerts

Managed Legal Services

  • Privacy management
  • Contract management
  • Entity management
  • Regulatory
  • Claims management

Supply Chain Managed Services

  • Commercial and procurement as a service

Tax Managed Services

  • Insourced solutions for tax
  • Fund tax compliance
  • Customs tax services
  • Indirect tax services
  • Tax reporting

Visit our Cyber Managed Services Centre

Our trusted experts will create tailor-made solutions to help you achieve operational efficiency and strategic growth. We will guide you from consultation to implementation and beyond, using cutting-edge technology and unparalleled expertise to optimise performance and create value.

Book your appointment today

Explore our thought leadership

Follow PwC Ireland

Contact us

Féilim Harvey

Féilim Harvey

Partner, PwC Ireland (Republic of)

Eoin Mulhall

Eoin Mulhall

Director, PwC Ireland (Republic of)