We run your operations with tech and talent so you can run faster, scale smarter, and lead stronger.
Managed Services
Run better today. Stay ready for tomorrow.
Managed Services help organisations run critical processes more effectively, combining the right technology, skilled teams, and governance. We take accountability for day‑to‑day operations, while continuously improving performance, resilience and control as your needs change.
Smarter operations lead to stronger returns.
Combining industry insight with innovative, AI-powered delivery, our managed services help you cut costs, unlock reinvestment and realise value faster.
That means more innovation and stronger results.
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Unlock Strategic Advantage with PwC Managed Services
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The managed services landscape
Organisations need to run critical services reliably while adapting to constant change. Cost, regulation, technology and talent pressures mean operating models must be resilient, scalable and built to evolve.
- Cloud‑enabled business services
- Managing a value‑driven supply chain
- Managing resilience, risk and compliance
- Optimising customer experience
- Running future‑fit corporate services
Cloud‑enabled business services
Cloud can improve flexibility, scalability, and access to innovation, but value depends on how services are run day-to-day. Strong governance, automation, and continuous optimisation help organisations improve security, resilience, and cost efficiency while supporting scale.
Managing a value‑driven supply chain
Supply chains must deliver more than cost efficiency. Greater resilience, stronger third-party oversight, and better visibility help organisations respond to disruption, improve service levels, and create long-term value.
Managing resilience, risk and compliance
Risk and regulatory pressure continue to grow, alongside cyber threats, outages, and talent constraints. Organisations need operations where controls, resilience, and compliance are built in, supported by clear accountability, strong governance, and real-time insight.
Optimising customer experience
Customer expectations are rising, but disconnected systems, manual processes, and limited insight can hold service back. Better operating models connect people, process, and technology to deliver more responsive, consistent, and data-led customer service.
Running future‑fit corporate services
Corporate services must deliver reliably today while adapting to rapid change. Scalable, resilient operating models that use data, automation, and governance can improve quality, efficiency, and insight over time.
Managed services that drive sustained success
Our managed services help you run critical operations with confidence today, while continuously improving how your business performs. We combine accountable delivery, deep functional expertise and leading AI-enabled technology platforms to help you move faster, manage risk and scale with clarity.
- Business outcome managed services
- Risk, regulatory and cyber managed services
- Tax managed services
- Technology managed services
Business outcome managed services
Our business outcome managed services help you improve how critical functions run day-to-day. Through accountable delivery, specialist expertise and governance, we help you run core operations more effectively and scale with confidence.
Finance managed services: End‑to‑end finance outsourcing and transformation, including reporting, AP/AR, consolidation, ERP enhancements and cash cycle optimisation.
HR and payroll managed services: End‑to‑end HR and payroll services covering provider transition, payroll processing, employee lifecycle management, case handling and service continuity.
Procurement and supply chain managed services: Lifecycle procurement services, from sourcing and tender delivery to supplier management, governance and operating model stabilisation.
Customer managed services: Managed services for high‑volume customer operations, such as case handling or complaints, using automation and AI to improve experience and efficiency.
Risk, regulatory and cyber managed services
We help you protect your organisation as risk exposure, regulation and operational complexity increase. We bring together financial crime, enterprise risk and controls monitoring, third‑party risk management, operational resilience and cyber services to help you strengthen controls, improve visibility and respond confidently to emerging risks.
Financial crime managed services: Scalable KYC, AML, sanctions and transaction monitoring services, providing sustained regulatory capacity for financial services firms.
Enterprise risk and controls monitoring services: Ongoing services covering compliance programmes, controls testing, risk monitoring and regulatory obligations, across operational, SOX and industry‑specific requirements.
Third‑party risk and operational resilience services: Managed third‑party risk assessments delivered at scale, covering cyber, privacy, ESG and financial risk, supported by structured governance and quality assurance.
Tax managed services
Our tax managed services help you manage tax obligations with greater consistency, transparency and efficiency. Focused on connected tax compliance, we support reliable delivery across complex tax processes while reducing operational burden on internal teams. By combining specialist tax expertise, process discipline and technology‑enabled delivery, we help you build a connected operating model that can adapt as requirements evolve.
Connected tax compliance: Connected tax compliance, accounting and payroll tax services, including statutory accounts, Pillar Two reporting and real‑time filing enabled through alliance technology.
Technology managed services
Our technology managed services help you run, support and evolve critical technology operations with confidence and control. We bring together application evolution, data and analytics, cloud operations and engineering services. Through operational accountability, automation, monitoring and continuous improvement, we help improve reliability, optimise performance and remove friction across your technology estate, so teams can focus on innovation and scale.
Cyber managed services: Human‑led, tech‑driven cyber and privacy managed services, including privacy operations, threat and vulnerability management, and ongoing risk monitoring, delivered at scale through our dedicated centre. Explore our cyber managed services.
Application evolution services: ‘Run and evolve’ services that support platforms such as SAP, Oracle, Workday, Salesforce and Microsoft Dynamics, helping them perform efficiently and integrate with AI and data capabilities over time.
Meet the managed services team
Helping you run and evolve critical operations.
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