Working in Internal Firm Services

A professional career in Internal Firm Services

A firm within a firm. Not all of us work with external clients. Many of our best people apply their talents inside PwC to make the firm work even better.

Internal Firm Services (IFS) keeps PwC running. We provide strategic and creative services to internal groups and stakeholders. We comprise first-rate marketing and human resource professionals, technologists, learning and development specialists, accountants, financial planners and administrators.

Excellence underpins everything we do, and your skills can make us even better. You'll be part of an inclusive culture, where teamwork and collaboration are part of our foundation.

A group of PwC colleagues attending an internal networking event.

How is our Internal Firm Services group structured?

Our Internal Firm Services group comprises five main areas: Clients and Markets, IT Services, Finance, Human Resources and Infrastructure:

Clients and Markets

Our Clients and Markets team is responsible for making sure our brand values and the services we provide to our clients remain consistently at the forefront with business leaders and the public. From media relations to strategic partnerships, from advertising to corporate sponsorship - our marketing activities provide vital business development support through creating a demand for PwC's services. They're also responsible for providing information that directly impacts on our ability to secure specific new business.

Areas include:

  • Public relations
  • Internal communications
  • Marketing
  • Branding
  • Online presence
  • Business development and proposals
  • Graphic designers and creatives
  • Alumni
  • Events management
  • Knowledge services

IT services

Embracing and intelligently using advanced technology is one of the keys to our success. Not only does our IT services department provide a critical support service - including desktop support, systems training and procurement and management of all hardware and software - to our business streams and core internal functions, it's also responsible for the technology solutions we deliver to our clients, and for safeguarding the integrity and confidentiality of the information we hold.

The work our IT services professionals carry out enables our business to function seamlessly at our peak potential.

Areas include:

  • Information security
  • IT architects
  • Business relationship managers
  • Analysts
  • Project managers
  • Vendor management
  • Information, risk and security


Our internal finance team provides a centralised range of finance services across our business. They play a vital role in budget-setting and profitability. They keep a close eye on revenue generation - providing meaningful sales information and other financial data to the business, while managing important supplier relationships and educating all our staff on the effective use of internal financial systems.

Areas include:

  • Financial reporting
  • Financial control
  • Cost control
  • Transaction procession

Human Resources

PwC is all about people. Our Human Resources team is responsible for getting the most from our people - and for making sure our people get the most from working at PwC. By staying ahead of the game on the latest thinking in management and HR, Human Resources helps PwC remain employer of choice. Human Resources proactively drive and integrates all our HR services and initiatives, including:

  • Recruitment
  • Employer branding and recruitment marketing
  • Talent management
  • Global mobility
  • Diversity and inclusion
  • Learning and development
  • Employee relations and processes
  • Reward and benefits
  • HR technology
  • Management information
  • Performance management and change management
  • HR generalists


The bricks and mortar that houses the firm, infrastructure also translates the strategies and policies of the firm's leadership into processes and procedures that help serve the firm's clients.

Specific elements of Infrastructure include: facility management; mail and courier service; reprographic services; hoteling and concierge service; record management/central files; office supplies and equipment; capital expenditures and asset management; and operational aspects of secretarial management. Infrastructure is also responsible for managing the firm's real estate.

Procurement purchases capital and expensed equipment. They also manage vendor relationships for office supplies, review outsourcing arrangements, and work as a strategic advisor for other service arrangements.

Travel manages the US travel program, including managing our relationships with preferred airlines, hotels and rental car companies.

Meeting event services helps our various business areas to plan meetings for more than 25 people.

Security reviews and recommends security policies and programs designed to protect the firm's people and assets.

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