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Think beyond webcast series

02 June, 2021

Customer-led transformation

In the latest episode of the Think beyond webcast series we look at the area of customer-led transformation and the importance of this approach across all areas of your business.

Technology partner Robert Byrne is joined by Google's Head of Customer Solutions Rachel Larragy, Managing Director of Brand Homes and Education at Irish Distillers Greg Hughes, and Bertie Murphy Head of Customer experience at PwC Ireland.

They share practical insights into how they are undertaking and delivering customer-led transformation programmes in their organisations for both external and internal customers. They will discuss how they have developed growth strategies, and unique experiences for customers. They will also look at delivering back and mid-office automation to deliver greater efficiencies and how to build platforms geared for transformation.

Contact us

Robert Byrne

Partner, PwC Ireland (Republic of)

Tel: +353 1 792 6086

Bertie Murphy

Director, PwC Ireland (Republic of)

Tel: +353 1 792 8581

Follow PwC Ireland