PricewaterhouseCoopers Ireland Privacy Policy

Last modified: May 2018

Introduction

PricewaterhouseCoopers (the Irish Firm) ("PricewaterhouseCoopers Ireland", “we” "us" or "our") is strongly committed to protecting your privacy. This privacy policy (the “Privacy Policy”) explains what information about you we collect, why we collect it, how we use it and your legal rights.

Unless indicated otherwise, our Privacy Policy applies to all our website, domains, products, applications and services (the “Services”), regardless of how you access or use them, including through mobile devices.  We will use your information for the purposes described in this Privacy Policy or as otherwise stated when we ask you for information. Please read this Privacy Policy before using our Services or providing any information to us.  

Our role

In circumstances where we decide how and why information is collected and processed, we are the controller of your information. For example, we are controller of information we process in connection with our events and marketing endeavours, business development and website enquiries. We will process such information in accordance with this Privacy Policy and applicable data protection laws.

Where we act as your processor, we process your information on your behalf and in compliance with your lawful instructions, in accordance with applicable data protection laws. Generally speaking, this Privacy Policy does not apply to such processing.

Collection and use

Information we collect

We collect your information in accordance with this Privacy Policy and applicable data protection laws. In the course of providing the Services, we collect the following information:

  • At registration and engagement - you provide us with information about you in the context of your engagement with us and your use of our Services. For example, you may provide us with information about your identity and your business.
  • For website enquiries – you provide us with information such as your name, title, company address, areas of interest, email address, and telephone and fax numbers, when you visit or use our website and enquire for further information.
  • At events and for marketing - you provide us with your information such as your name, place of work and contact details, when you sign up to or attend our events or otherwise engage with our business.
  • For support - you provide us with information by sending us emails via the contact form on our website. These messages will necessarily contain your email name and email address, as well as any additional information you may wish to include in the message.
  • When submitting a curriculum vitae (CV) – you provide us with certain information when you send us your CV and we can consider you for roles at PwC.  
  • Automatically from your device – we automatically collect certain information from your browser or device when you use certain Services or read a message from us. For example, we collect data regarding the device you’re using, such as its unique identifier and operating system; logs will be recorded by our servers based on the information sent from your app or browser; and information may be recorded by cookies and similar technologies when you use the Services.      
  • From third parties – we receive information from other third parties, which may include information about you. For example, we may receive information from the Revenue Commissioners and other regulatory authorities and public bodies.

Our legal bases for processing

Where we act as a controller, we rely on a number of legal bases to collect, use, share and otherwise process the information we have about you for the purposes set out in this Privacy Policy. We may process your information:

  • as necessary to provide our Services;
  • further to your consent where you have given it (which you may revoke at any time);
  • if necessary to comply with a legal obligation, a court order or to exercise and defend legal claims; and
  • where necessary for the purpose of our or others’ legitimate interests.

Exceptionally, in infrequent and highly specific situations, we may also process your information:

  • to protect your vital interests, or those of others; and
  • where necessary in the public interest.

Our legitimate interests

In certain cases, we use your information to pursue our and others’ legitimate interests, which include:

  • Providing and improving our Services: we use your information as necessary to pursue our legitimate interests in providing, developing and improving the Services.
  • Marketing: we use your information as necessary in accordance with our legitimate interests of marketing our Services to you.
  • Safety and security of our Services: we take safety and security seriously. We rely on both our and your legitimate interests to monitor the safety and security of IT systems to protect against fraud and ensuring network and information security.

How we use your information

We use the information we have to help us operate, provide, improve, understand, customize, support, and market our Services. We use the information we have about you in the following ways and for the following purposes:

  • Providing the Services, for example assurance, tax or advisory services;
  • Maintaining and using relevant IT systems, in particular systems which we use to enable us deliver the Services;
  • Quality and risk management reviews, undertaken either by our regulators or internally by us for compliance purposes;
  • Communicating with you, including providing information about us and our range of services;
  • Analysing request and usage patterns so that we may enhance the content of our Services and improve website navigation. When sending emails, we may carry out certain analytics on the messages sent, such as whether the message has been opened, how many times it has been opened, and your topic preferences;
  • With your permission, to contact you with information about PwC's business, services and events, and other information which may be of interest to you. You may unsubscribe from our mailing list at any time by contacting us or clicking on the 'Unsubscribe' link in our messages; and
  • Legal obligations, such as to comply with any requirement of law, regulation, or a professional body of which we are a member.

We may also process, retain and share your information if we believe in good faith that it is reasonably necessary to protect the safety of any person, to address fraud, security or technical issues, to protect our rights or property, and/or to investigate or assist in preventing any violation or potential violation of the law or this Privacy Policy.

We do not collect or compile information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Sharing information

Where we act as a controller, information which has been submitted to PricewaterhouseCoopers Ireland can be legitimately disclosed to other member firms in the PricewaterhouseCoopers network of firms. Your information will also be transferred to third party service providers who process information on PwC's behalf, such as providers of information technology, identity management, website hosting and management, data analysis, data back-up, security and storage services.

Your information is not shared with any member firms in the PricewaterhouseCoopers network of firms, or shared with any third party, for any secondary or unrelated purposes, unless otherwise disclosed to you. If there is an instance where such information is sought to be shared, we will notify you in advance.

International transfers

Your information may be transferred outside the country where you are located in connection with the provision of the Services. This includes countries outside the European Economic Area (EEA) and countries that do not have laws that provide equivalent protection for your information.

We have taken steps to ensure all information is provided with adequate protection and that all transfers of information outside the EEA are lawful. We will only transfer information outside of the EEA to a recipient who (i) is located in a country determined by the European Commission as providing an adequate level of protection for information; (ii) is subject to an agreement, derogation or other legal act which allows for the lawful transfer of information outside the EEA, such as the European Commission standard contractual clauses or the EU-US Privacy Shield.

Security

We recognise that your information is important to you and we take appropriate measures to protect your information while it is in our care. We have implemented appropriate technical and organisational security measures in order to protect your information from unauthorised or unlawful disclosure, loss, misuse, alteration, destruction damage to such information.

Data retention

We retain your information only for as long as necessary in the context of the relevant purposes described in this Privacy Policy, such as to provide you with the Services. We are also required to retain your information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our Terms.

Your rights

Individuals have certain rights over their information and controllers are responsible for fulfilling these rights.  As outlined, in certain circumstances, we act as a controller of your information. We have therefore provided information below about the rights that individuals have and how to exercise them.

Access to information

We like to keep your information accurate and up to date. If you would like to access or update your information, or you would like details of the information which you have submitted to us, please do so via the original registration page or please email us at privacy@ie.pwc.com.

If we are informed that any information we hold is no longer accurate, we will make appropriate corrections based on the updated information provided.

Restriction, Rectification and Deletion

You can request that we restrict, rectify or limit our processing of your information by contacting us. You can also request that we delete your information.

Objection

If we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

If you no longer want to receive our marketing emails, you can always opt-out by contacting us or by clicking on the unsubscribe link in the relevant email which you have received.

Withdrawal of consent

Where we’ve asked for your consent to process your information, and you want to withdraw that consent, you can do so at any time. To withdraw consent to our processing of your information please email us at privacy@ie.pwc.com

In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

Complaints

We hope that you won’t ever need to, but if you do want to complain about our use of your information, please send an email with the details of your complaint to privacy@ie.pwc.com.

You also have the right to lodge a complaint with the Data Protection Commission (“DPC”), the Irish data protection regulator. For further information on your rights and how to complain to the DPC, please refer to the DPC website or contact the DPC using the following details:

Office of the Data Protection Commission
Canal House
Station Road
Portarlington
Co. Laois
R32 AP23
Ireland
Email: info@dataprotection.ie

Cookies

We use small text files called ‘cookies’ and similar technologies to assist in providing a more secure and customised website experience. The use of cookies is now standard operating procedure for most websites. However if you are uncomfortable with the use of cookies, most browsers now permit users to opt-out of receiving them. In that case, you may find some functionality on the site impaired. After finishing your visit to our site, you can always delete the cookies from your system if you wish. You can find out more about our use of cookies here.

Changes to this Privacy Policy

We may amend or update our Privacy Policy from time to time, so please review it periodically. If we make material changes to our Privacy Policy, we will provide you with notice of amendments and update the "Last Modified" date at the top of this Privacy Policy.

Our contact information

If you have any questions about this Privacy Policy or how and why we process information, please contact us at:

Data Protection Team
One Spencer Dock
North Wall Quay
Dublin 1

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