Insurance 2025 and Beyond

Throughout the COVID-19 crisis, the insurance industry met its escalating obligations to policyholders, dealt with unprecedented interruptions to its business, and proved its own relevance in a time of extreme crisis. Now is the time to assess where the industry is heading and what long-term changes are needed to address the macroeconomic fallout from COVID-19, environmental, social and governance (ESG) issues and workforce-related challenges.

Against this backdrop, we developed our views on insurance in 2025 and beyond. Our findings highlight five trends that will influence the industry and five imperatives insurers need to consider as they rethink their strategies. It is an exciting and challenging time for an industry that is traditionally conservative and cautious about change. Now, insurers must harness the momentum they've gained to reassess the future and reimagine their place in the world.